How we collect information about you
When you use the XSplit Services, we collect information sent to us by your computer, mobile phone or other access device. This information may include your IP address, device information including but not limited to identifier, name and type, operating system, location, and standard web log information, such as your browser type, traffic to and from our site and the pages you accessed on our website.
If you open an account or use the XSplit Services, we may collect the following types of contact information - your name, user name, password, country, age, gender, email, and other similar information.
When you use the XSplit Services, we collect information about your streams and your activities on our website, and we may collect information about your computer or other access devices for tracking issues that you may have encountered using our services or applications or for general statistics about our users.
Finally, we may collect additional information from or about you in other ways such as contacts with our customer support team or results when you respond to a survey and from interactions with members of the Splitmedialabs corporate family, and from other companies.
XSplit Products Usage and Feedback
When you use the XSplit Products or send us feedback, we track your XSplit Product Version, Broadcasting settings, IP Address, MAC Address, Operating System and Version, Monitor Stats, Graphics Card, Video Controller, Processor, Audio Devices, Microphone settings, Speakers, USB Controllers, ExperienceIndex, Subscriptions, Source Types used in Stages of Stream, Channels, Start and End Time of Streams, Bandwidth settings and usage, Login and Logout information, and similar information. We use this information to track usage statistics as well as to be able to track and solve issues that you may have encountered when using the XSplit Products.
We do NOT access any information from your computer related to software installed or any information which you may have stored in personal files. The information we track and store is purely related to your XSplit Products settings and your hardware, operating systems and driver configuration.
When you access our website or content or use our application or the PayPal Services, we or companies we work with, may place small data files called cookies on your computer or other device. We use these technologies to recognize you as an XSplit user, customize the XSplit Services, content and advertising, measure promotional effectiveness, collect information about your computer or other access device to mitigate risk, solve issues during support, help prevent fraud and promote trust and safety.
We use both session and persistent cookies when you access our website or content. Session cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent cookies remain on your browser until you erase them or they expire. You are free to decline our cookies if your browser or browser add-on permits, but doing so may interfere with your use of our website. The help section of most browsers or browser add-ons provides instructions on blocking, deleting or disabling cookies.
Use of Information
We may combine your information with information we collect from other sources and use it to improve and personalize the XSplit Services, content and advertising.
We may share "Aggregate Information" with third parties. "Aggregate Information" means information about groups or categories of customers or users of the XSplit Services, which does not identify and cannot reasonably be used to identify an individual customer or user. Aggregate Information is a kind of anonymous information.
We may never share any personal identifiable data with third parties, with the sole exception of cases where sharing of such information with law enforcement agencies or our partners, is necessary to identify, prevent or mitigate the effects of unlawful use of the XSplit Services.
©2017 SplitmediaLabs Limited All rights reserved. All trademarks and/or service marks of Licensor used in connection with the Software are trademarks and registered trademarks of SplitmediaLabs Limited.