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XSplit VCam Is Freezing

If XSplit VCam is freezing please try the following.

Please remove XSplit VCam as a video source from all software. For streaming software, simply delete XSplit VCam as a source from all scenes. For video calling software, check the video settings.

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If XSplit VCam continues to freeze, please create a crash dump prior to closing XSplit VCam with task manager. If you don’t know how to create a crash dump, you can see how to in this guide.

Once you have created a crash dump, zip the file and upload it to your preferred file sharing service. Click on the chat bubble at the bottom right of this page to start a chat with our support team. Let them know about the issue that is occuring and share the crash dump with the support team member.