You may be requested to gather different logs and/or screenshots to help with the XSplit Support Team's efforts to fully troubleshoot the XSplit VCam Mac-related issue you might be having:
Go to Applications > Utilities > Console
Select Log Reports in the Sidebar.
Look for xvc_installer.log in the list.
In many cases, Support and/or the devs may also request you to get the install.log file (also found in the Log Reports). In this case, you will have to submit two files:
(Do this only if you're having trouble following the steps above)
Click Go at the Finder menu bar, then select Go to Folder from the drop down menu.
Type /Library/Logs/xvc_installer.log
in the space provided then click the Go button. The System Library > Logs folder will open showing the file.
When the install.log file is also requested, type this:_
/var/log/install.log
then click the Go button.
Go to Applications > Utilities > Console
Select Log Reports in the Sidebar.
Look for XSplit VCam_debug.log in the list.
(Do this only if you're having trouble following the steps above)
Click Go at the Finder menu bar, then select Go to Folder from the drop down menu.
Type ~/Library/Logs/XSplit VCam_debug.log
in the space provided then click the Go button. The User Library > Logs folder will open showing the file.