XSplit Logo
XSplit Logo

Gathering Logs and Screenshots for VCam Mac

Learn how you can generate logs that Support needs during troubleshooting.

You may be requested to gather different logs and/or screenshots to help with the XSplit Support Team's efforts to fully troubleshoot the XSplit VCam Mac-related issue you might be having:


Installer Log

  1. Go to Applications > Utilities > Console

  2. Select Log Reports in the Sidebar.

  3. Look for xvc_installer.log in the list.

Mac Log reports with xvc debug log highlighted


In many cases, Support and/or the devs may also request you to get the install.log file (also found in the Log Reports). In this case, you will have to submit two files:

  • xvc_installer.log
  • install.log

Alternative Method

(Do this only if you're having trouble following the steps above)

Click Go at the Finder menu bar, then select Go to Folder from the drop down menu.

Highlighting the Go to folder option in Mac's Go menu

Type /Library/Logs/xvc_installer.log in the space provided then click the Go button. The System Library > Logs folder will open showing the file.

Inputting the installer log directory in the Go to Folder dialog box


When the install.log file is also requested, type this:_

/var/log/install.log then click the Go button.


Debug Log

  1. Go to Applications > Utilities > Console

  2. Select Log Reports in the Sidebar.

  3. Look for XSplit VCam_debug.log in the list.

Alternative Method

(Do this only if you're having trouble following the steps above)

Click Go at the Finder menu bar, then select Go to Folder from the drop down menu.

Highlighting the Go to folder option in Mac's Go menu

Type ~/Library/Logs/XSplit VCam_debug.log in the space provided then click the Go button. The User Library > Logs folder will open showing the file.

Inputting the debug log directory in the Go to Folder dialog box


About This Mac

  1. Click the Apple Menu from the Finder menu bar then choose About this Mac.

About this Mac menu highlighted in the finder

  1. The About this Mac popup window should appear with basic information about your MacOS version and system specs.

Sample of the About this Mac popup window in MacOS

Still having issues?