Gathering Logs and Screenshots for VCam Mac
Learn how you can generate logs that Support needs during troubleshooting.You may be requested to gather different logs and/or screenshots to help with the XSplit Support Team's efforts to fully troubleshoot the XSplit VCam Mac-related issue you might be having:
Installer Log
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Go to Applications > Utilities > Console
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Select Log Reports in the Sidebar.
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Look for xvc_installer.log in the list.
In many cases, Support and/or the devs may also request you to get the install.log file (also found in the Log Reports). In this case, you will have to submit two files:
- xvc_installer.log
- install.log
Alternative Method
(Do this only if you're having trouble following the steps above)
Click Go at the Finder menu bar, then select Go to Folder from the drop down menu.
Type /Library/Logs/xvc_installer.log in the space provided then click the Go button. The System Library > Logs folder will open showing the file.
When the install.log file is also requested, type this:_
/var/log/install.log then click the Go button.
Debug Log
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Go to Applications > Utilities > Console
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Select Log Reports in the Sidebar.
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Look for XSplit VCam_debug.log in the list.
Alternative Method
(Do this only if you're having trouble following the steps above)
Click Go at the Finder menu bar, then select Go to Folder from the drop down menu.
Type ~/Library/Logs/XSplit VCam_debug.log in the space provided then click the Go button. The User Library > Logs folder will open showing the file.
About This Mac
- Click the Apple Menu from the Finder menu bar then choose About this Mac.
- The About this Mac popup window should appear with basic information about your MacOS version and system specs.
