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Fix for "Error 21 License Validation Failed"

Learn how you can fix this specific error when running XSplit VCam.

You may encounter this error message when starting up XSplit VCam as a result of a corrupted/disabled WMI (Windows Management Instrumentation).

Popup showing the Error 21 license validation failed error message

To troubleshoot the issue, we first need to confirm if WMI in your system is broken prior to applying a fix. Please follow the steps below:

Confirm if WMI is Broken

  1. Go to Start > Run then enter WMIMGMT.MSC

Typing WMIMGMT.MSC in the Run app on Windows

  1. Right-click on WMI Control (Local) and click Properties

Highlighting the Properties option when right-clicking WMI Control (Local)

  1. Check the General Tab

WMI is confirmed as NOT working properly if it shows it has failed to initialize all required WMI classes (Invalid class error).

Popup showing that all required WMI classes failed to initialize

How to Fix the WMI Error

  1. Download and unzip this batch file

downloading wmifix.zip compressed file package

  1. Double-click wmifix.bat to run the process.

running the wmifix.bat process

  1. Restart your computer.

  2. Go back to the WMI Control (Local) Properties.

  • You will know the fix is a success if it shows Successfully Connected to: <local computer>, along with your basic system information.

WMI Local properties showing a successful connection

  1. Run XSplit VCam. The error message should not appear anymore, which will indicate the issue has been fixed.
Still having issues?