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Generating a HijackThis log

In some cases, the Technical Support staff will request you to generate a HijackThis log. This file contains an in-depth report of your computer's registry and file settings which the staff can use to diagnose and troubleshoot the issue you are currently having.

Click here to download HijackThis.

Generating the HijackThis log

  1. Right-click on HijackThis.exe and select Run as administrator.

  2. Click on Do a system scan only.

  3. After HijackThis has finished scanning, click on Save log.

  4. Save the log file to an easy to remember location such as the Desktop.