Providing a screenshot or short video of an issue or question can help the support team understand it more and be able to give you the best possible fix or answer.

A convenient way to do this is with 321.show: a free image and video capture tool that automatically uploads online for easy sharing.

Click here to download 321.show

Using 321.show

1. Start 321.show by clicking the taskbar icon. A targetting reticle will appear.

2. Hover the reticle to highlight specific windows then left-click to capture it. You can also left-click and drag to highlight an area of the screen you want to capture.

3. After capturing your highlighted area, follow the steps below for capturing images or recording videos.

Capturing an image with 321.show

• Click the Capture Image icon to capture and upload a screenshot of the highlighted window/screen region online.

• A notification will appear once the upload has finished. The image link will also be automatically copied to your Windows clipboard.
  Click on the support chat bubble and the press CTRL + V to paste the image link. You can also click the link to preview it on your web browser.

Recording a video with 321.show

• Click the Record Video icon to record the highlighted window/screen region. There will be a 3-second countdown first before the recording starts.

• When you’re done, just click the Stop and Upload icon. This will start uploading the recording online.

• You can also right-click the 321.show taskbar icon to stop and upload the recording. This is useful when capturing the entire screen or desktop.

• A notification will appear once the upload has finished. The video link will also be automatically copied to your Windows clipboard.
  Click on the support chat bubble and the press CTRL + V to paste the video link. You can also click the link to preview it on your web browser.