Generating an MSINFO32 File
In some cases, the Technical Support staff will request you to generate an MSINFO32 .NFO file. This file contains detailed information on your PC's hardware and software specifications which the staff can use to diagnose and troubleshoot the issue you are currently having.
Generating a DxDiag File
Instructions for generating a DxDiag file can be found here. This file contains detailed information that the staff can use to diagnose and troubleshoot DirectX and video- or sound-related issues.
Generating DebugView Logs
Instructions for generating a DebugView log can be found here. This file contains comprehensive logging used for searching errors and troubleshooting.
Generating a HijackThis log
Instructions for generating a HijackThis log can be found here. This file contains an in-depth report of your computer's registry and file settings which the support staff can use to diagnose and troubleshoot issues.
Using Revo Uninstaller
In cases where an uninstall/reinstall must be performed for troubleshooting, this article shows you the process on uninstalling XSplit using Revo Uninstaller.
Note: DO NOT use Revo Uninstaller unless as advised by the Support Team. Doing so can delete files that may be vital for troubleshooting your issue.