TROUBLESHOOTING

TROUBLESHOOTING

  • Adding XSplit to the Bitdefender exclusions list

    Bitdefender’s module hooks are known to cause crashes or freezing for both XSplit Broadcaster and XSplit Gamecaster.

    We advise adding XSplit applications to Bitdefender’s exclusion lists (Advanced Threat Defense and Application Access) or disable Bitdefender before continuing to run XSplit.

  • Allowing XSplit webcam access in Bitdefender

    Normally, you will be prompted by Bitdefender when XSplit tries to access your webcam and you can choose to instantly exclude XSplit from webcam protection. If this is not the case, you will need to manually change your webcam protection settings as shown in this article.

  • Allowing XSplit webcam access on ESET Internet Security

    Normally, you will be prompted by ESET Internet Security when XSplit tries to access your webcam and you can choose to instantly exclude XSplit from webcam protection. If this is not the case, you will need to manually change your webcam protection settings as shown in this article.

  • Creating a Crash/Memory Dump

    This article shows you how to generate a crash dump for cases that the Technical Support staff will request one to help diagnose the cause of the issue.

  • XSplit Enhanced Logging

    As of v3.1, both XSplit Broadcaster and XSplit Gamecaster now have options to perform comprehensive logging that can be used for searching errors and troubleshooting. Click on this article to learn more.

  • XSplit Installation Logs

    In some cases, the Technical Support staff will request for your XSplit installation log. This file contains detailed information on how XSplit's installation went which the staff can use to diagnose and troubleshoot the issue you are currently having.

  • Adding Start-up Parameters

    For troubleshooting purposes, you may need to launch XSplit with some start-up parameters. This article provides a step-by-step process on how to do this for both XSplit Gamecaster and XSplit Broadcaster.

  • Preventing Issues with Avast! CyberCapture

    The latest update of XSplit Broadcaster 3.4 may have incompatibility issues with Avast! Antivirus software due to our updated Digital Signature.

Forgot your password?

Did you forget your password? No worries! Enter your email address below we'll help you gain your access back.


Notice

Sorry, your session has expired. Please log in again.