There will be some cases that the Technical Support staff will request a memory dump from you to help diagnose the cause of the issue.
With the release of version 4.2 of XSplit Broadcaster, a crash or memory dump file will be automatically generated when the Broadcaster app crashes or abruptly closes unintentionally.
The crash/memory dump can be located on this directory: %ProgramData%\XSplit\Broadcaster
The files are automatically named as XSplit.Core.exe.(number).dmp.
After locating the dump files, right-click on the CrashDump folder then go to Send to and select Compressed. Doing so will compress the file size making it easier to transfer the files.
Reproduce the issue/crash on the XSplit application that you are using.
Go to Start > Run or press the Windows Key + R on your keyboard.
On the Run prompt, type taskmgr then click OK.
XSplit.Core.exeprocess then right-click on it and select Create Dump File. On Windows 8 and 10, you may need to click on More Details to show this view.
The created dump file will be too large to attach through email or the Support chat window.