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Enabling/Disabling Two-Factor Authentication

Two-Factor Authentication (2FA) adds an extra layer of protection for your XSplit account.

Having Two-factor Authentication (2FA) active in your account makes your account more secure.

With 2FA enabled, logging in your XSplit account will require you to enter both your password and a security code from your mobile phone’s authenticator app like Google Authenticator or Authy.

Google Authenticator or Authy App is required on your mobile device to work.


Enabling Two-Factor Authentication (2FA)

  1. Log in with your account on the XSplit website, then click Dashboard.

XSplit Website - Dashboard Button

  1. Under Settings, scroll down to Two-Step Verification then click Setup Two-Factor-Authentication.

Two-step Verification setup button

You will be asked to enter the account password or the one-time code before you can proceed.

2FA setup confirmation popup

  1. The QR code will be displayed on screen. Using your mobile phone’s authenticator app (e.g. Google Authenticator or Authy), click the option to Scan a QR Code.

2FA from your mobile phone

After a successful scan, your authenticator app will register your XSplit account and reveal a 6-digit code.

  1. Enter the 6-digit code to the 2FA setup window and click Submit.

2FA entered to XSplit's 2FA setup and ready to submit

  1. A confirmation screen will appear indicating that your 2FA is activated. You will be given 10 backup codes for you to keep. This will serve as your alternative 2FA code in case you lose your phone.

2FA successfully activated - backup codes


Signing In with 2FA Enabled

  1. Go to www.xsplit.com then click Dashboard.

XSplit Website Dashboard button

  1. Enter your XSplit email address then click continue. (Or login using your 3rd party accounts if you used any of these accounts to register)

XSplit Sign in - Email entry

  1. You will receive a one-time code (OTP) via email. Enter the code then click continue.

XSplit Sign in - OTP entry

  1. Get the 2FA code generated by your authenticator app. Enter the code then click continue.

XSplit sign in - 2FA entry


Disabling 2FA on your XSplit Account

  1. Login to your account through the Dashboard.

XSplit Website - Dashboard button

  1. Under Settings, scroll down to Two-step Verification. Click Disable Two-Factor Authentication.

2FA disable option

  1. Click Send One-Time Code to receive an OTP via email.

2FA Disable process confirmation requiring OTP clearance

  1. Get the 2FA code generated by your authenticator app. Enter the 2FA code in Security Code, and the OTP code you received from your email in One-Time Code. Once both codes are entered, Click Disable 2FA.

2FA and OTP entered to disable 2FA

  1. You will receive a confirmation message at the bottom of the page.

2FA successfully disabled

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