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Licensing FAQ

I just bought an XSplit license, do I need to do anything else?

When you purchase a license, our system automatically enables the paid features for your account. The changes are done server-side and you will not need to do anything else.

To check your license status, simply login and click your email address on the upper-right of the page to show the Account dialog.

The Account dialog shows your current license status and expiration. In case you think the information is incorrect, please contact Support for assistance.

I bought a license but still cannot use the paid features!

The first thing you need to do is to re-log in to XSplit. If you have just purchased your account, then you will need to make sure you are synchronized with our server in order for us to update your information based on the license that you've purchased.

If you still can't use the licensed features, here are three other things you check:

  1. If you’ve already re-logged in, please check the specific transaction details for your XSplit purchase. PayPal sometimes (randomly) holds the payment temporarily for review. If this is the case, please be patient as it takes some time before PayPal finishes their review (normally between 5 to 7 business days). After their approval, our system should automatically apply the license to your account.

  2. If you’ve already checked the payment and made sure it’s been approved, please make sure you are logging in using the email address you've used to purchase a license.

    Note: Please ensure that you are logged in with the account that you want to purchase the license with before you click on the Pay Now button.
    If you want to double check, log out then log in again to ensure that you are purchasing the license using your desired account.

  3. One common mistake some users make is that they do not log in using the account they intend to purchase the license with. As a result, the purchased license doesn’t go to the right account and users think the system did not record/detect the transaction correctly (which is obviously not the case).

In case you purchased a license using an incorrect account, please contact our Licensing support and tell us the email address you used to buy a license as well as your payment method so we can verify your account.

I cannot purchase using my credit card, what should i do?

First, make sure that your credit card is not restricted in any way for international transactions. Also check that all the details you've inputted such as your credit card number are correct.

You can also try different payment methods that are specific to your country/region:

If you still cannot purchase using your credit card, please contact our Support staff to assist you on purchasing a license.