Generating a DxDiag File

In some cases, the Technical Support staff will request you to generate a DxDiag file. This file contains detailed information that the staff can use to diagnose and troubleshoot DirectX and video- or sound-related issues.

Generating the DxDiag file

1. Go to Start > Run or ⊞ Windows Key + R.

2. On the Run prompt, type "dxdiag" then click OK.

   

3. On the DirectX Diagnostic Tool window, click on Save All Information….

   

4. Browse to a folder, type in a filename then click Save.

   

   It's recommended that the folder and filename you choose can easily be remembered and accessible.