A lot of what we do is based on what the community wants and that is magnified through our product updates and releases where we, especially more recently, highly consider and prioritize things that are sought after. Better overall user onboarding, quality of life improvements, highly requested features, bug fixes, even a no-frills free live streaming app for gamers! Those are all not possible without your feedback whether it’s from our social channels, Discord server, Feature request pages, in-app feedback, what have you!
The New XSplit Forum
It helps to have all those mediums but having a forum (yes, a forum!) is invaluable. Some of you OGs may recall us having one in the early days and that brought a ton of value both ways.
The new community forum is almost like a fusion of our live chat support and our Discord server since you’re going to get the best of both worlds. Official support from the XSplit team? Check! Interaction with our product managers and devs regarding something you strongly feel should be prioritized? Check! How about casual chitchat with our community managers, brand ambassadors, and fellow users? Check!
Why not take a look at some of these interesting threads that have been getting some really nice interactions?
- Your top 5 games of all time
- Showcase your gaming/streaming set up
- When and how did you start streaming
- Music/artists you listen to
But it’s not going to be an XSplit Forum without content that’s about XSplit products whether an in-depth guide on the new Custom LUTs & Filters, a quick resource thread listing all our guides and frequently asked questions, or hell even every release notes from every PTR updates no matter how small or big they are. You need information about XSplit products, it’s a good place to start.
What’s going to happen with the current support system?
It’s not going anywhere so you have nothing to worry about if you’re the type who prefers a one on one conversation with a support team representative. Besides, there are some cases where this type is more suited such as billing issues, remote controlling desktop computers, and so on.
One advantage of a forum compared to one-on-one support is the former has public information that users can find whereas the latter is purely private. So say there’s a commonly-reported issue that crop up, the forum can just display a single page (which is called a thread) for it that is readily accessible and viewable by users. They can likewise share information on whether the solution or information is helpful or not.
But the best part of all is the crowdsourcing aspect so there’s that. 😉
In the end, it’s about what you want
To be perfectly clear, we’re not telling you there’s a better or more preferred way to get interaction with our team or other users. In the end, it’s about us catering to what people actually want and as they always say, to each their own.
Having said that, we’d still love to see you in the XSplit Community Forum! Check it out and join in on the fun.