Xsplit doesn't pick up Cutscene audio

[Neomeo]

Following problem, whenever I play a game and it comes to a cutscene, the audio won't get broadcasted. All the other sound like Skype, in game music, general in game sound, are working just fine! Only the spoken part during the cutscene is missing. I can hear it on my end, but not on stream.

Is there a way to fix this?

[HellGreen]

Sounds a like a game related issue. What is your game?
Can you provide a VOD example?
Is the source that should play the cutscene audio selected as the default playback device in Windows? It must be, though I don't see how the game would use different sources.

[Neomeo]

I tried it with Saints Row the third and L.A. Noire both have the same issue.
This would be the video: http://www.youtube.com/watch?v=B6JZyD5kxBc&t=1m10s
All other sounds are fine just the Voice is missing.
And yes the source is setup correct.

[Katabasis]

You have to turn off certain channels of audio. Kinda confusing and hard to explain. If you come by my channel tonight after 8 pm PST I will show you while I stream. Www.twitch.tv/Katabasis

[Neomeo]

That'll be great! Thanks a lot for responding!

[Katabasis]

Ya np! If you come in and I don't notice your chat tell a mod to get my attention that I told you I would help on the forums. Should notice but since I play dead is dead and chat gets crazy sometimes I miss and I don't want to not help you

[Katabasis]

Did my advice help at all?

[Neomeo]

Yes! thanks a lot for you help, I really appreciate it!

[HellGreen]

Any chance for a written answer for others to use?

[Katabasis]

I'll try but it may not be the best. Btw I'm pretty sure this will become more of a common problem as more people move to USB mic/headsets and those with onboard sound cards only.

Go to playback devices
Go to your main sound device. For me it's speakers (logitech g930)
Right click and select configure speakers...
Click on each of the speaker icons and ask if anyone hears the dinging.
In my system I have to turn off center speaker, both sides and both rear.
To do this click Test.
To turn off the channels that do not function in your stream click Next and uncheck the boxes.
Click Next again and click off any more.
Click next and finish.

NOTE. If you do this you have to restart whatever applications you need sound before it will take effect. Such as Firefox for YouTube, the game, xsplit, pandora etc.

The reason this happens is USB headsets are notoriously buggy with streaming software. Add in no stereo mix channel for those of us that lack it means xsplit will not register the pimp headset as a 7.1 device. The game does however and sends most cutscenes audio directly down the center channel....which doesn't work. Xsplit only sees typically left and right channels with USB headsets without stereo mix.


Whew hope that helps!

[vampy84]

I'll try but it may not be the best.

Thank you so much for the details!
Wasted numerous hours of footage due to the bug as well as countless hours in desperate attempts on finding the source/cause/fix for the problem.

Thank you once again

Any chance for a written answer for others to use?

any ETAs on a fix? Seems that Xsplit only picks up 2 out of 7.1 on the g930 headset.

[HellGreen]

Hang on, let me ask around what we actually support in terms of audio channels.

[CDriVe1335]

Id still appreciate a reply from Hellgreen about what audio channels Xsplit supports. I'm currently running into an issue myself where 6 channel audio is being picked up, but 8 channel audio is missing voice overs. If there is a way to fix this please let us know!

[HellGreen]

I will post an answer when I got one from the audio engineers. No need for bumps please.